720 W. Chisholm St. Suite 11
Alpena, MI 49707
P: 989.354.9590 P: 989.354.9585
Office Hours: Monday – Friday 8:00 am – 4:30 pm
The ultimate goal is the supervision, identifying, troubleshooting and resolving problems encountered by District-wide users of various servers, mainframe, desktop systems, District network Internet and other computer technology; troubleshoot and solve local-area network problems; provide technical support to end-users regarding computer hardware and software; install, test, certify and troubleshoot networking cabling systems; install configured network equipment; provides technical expertise to end-users regarding optimal set-up for software, hardware, and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and network-related procedures and perform related work as required. Examples of Key Duties and Responsibilities (Examples of key duties are interpreted as being descriptive and not restrictive in nature).
- Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users of the District network, the Internet, the mainframe, PCs and new computer technology.
- Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
- Trains end-users on the use and features of the various operating systems and applications on the various platforms.
- Performs primary network system administration on network servers as needed.
- Installs, certifies and troubleshoots campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software.
- Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
- Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions
- Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
- Works to solve mainframe application problems to meet end-user computing needs.
- Writes scripts and batch files as needed to enhance the function of the operating system.
- Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
- Enforces the District’s network security and installation procedures.